Shipping Policy
Chatham Farm Feed & Supplies

At Chatham Farm Feed & Supplies, we work hard to provide reliable shipping, local delivery, and pickup services for customers ordering livestock feed, poultry feed, horse feed, cattle feed, pet food, bedding, wild bird seed, and farm supplies.

We are located in Blenheim, Ontario, and proudly serve customers in Chatham-Kent, surrounding Ontario communities, and across Canada where shipping is available.

This Shipping Policy explains how order processing, local delivery, shipping timelines, pickup orders, delays, and shipping responsibilities are handled.

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1. Order Processing Time

All orders require processing time before pickup, local delivery, or shipping.

Please allow a minimum of 2 business days for order preparation and processing.

Processing times may vary depending on:

• Product availability

• Feed supplier inventory

• Seasonal demand

• Bulk or pallet orders

• Weather conditions

• Delivery schedules

• Order size

• Holidays or weekends

Orders placed after business hours, on weekends, or on holidays will begin processing on the next business day.

2. Local Delivery Service

We offer local delivery for eligible orders within Blenheim, Chatham-Kent, and selected surrounding Ontario areas.

Local delivery availability depends on:

• Delivery address

• Order size and weight

• Delivery route scheduling

• Product availability

• Weather and road conditions

Because many farm feed and bedding orders are large or heavy, delivery schedules may vary throughout the week.

Important Delivery Notice

We require a minimum of 2 business days to prepare and schedule delivery orders.

In some cases, delivery may take longer depending on:

• Rural locations

• Bulk feed orders

• Seasonal demand

• Severe weather

• Supplier delays

• High order volume

We appreciate your patience as we work to deliver orders safely and efficiently.

3. Delivery Instructions

To avoid delays, customers should provide accurate:

• Delivery address

• Contact phone number

• Gate instructions

• Barn-door delivery notes

• Access details

• Farm or business name if applicable

If delivery cannot be completed due to incorrect information, restricted access, unsafe conditions, loose animals, or unavailable receiving areas, additional delivery fees may apply.

4. Store Pickup Orders

Customers may place orders online and pick them up at:

Chatham Farm Feed & Supplies
9178 Talbot Trail
Blenheim, ON N0P 1A0
Canada

Pickup orders also require processing time.

Please allow at least 2 business days for pickup preparation unless otherwise confirmed by our team.

Customers will be contacted when the order is ready for pickup.

Please do not arrive for pickup until you receive confirmation that your order is prepared and available.

5. Shipping Across Ontario and Canada

Some products may be eligible for shipping outside our local delivery area.

Shipping availability depends on:

• Product size and weight

• Shipping carrier restrictions

• Feed product type

• Destination

• Seasonal conditions

Heavy livestock feed, bedding, bulk products, and oversized items may have limited shipping availability or higher shipping costs.

Additional shipping charges may apply depending on:

• Weight

• Pallet requirements

• Rural delivery areas

• Remote destinations

• Carrier surcharges

6. Estimated Shipping Timelines

Shipping times begin after the order has been processed.

Standard Timeline

• Order processing: Minimum 2 business days

• Shipping transit time: Varies by destination and carrier

Estimated shipping times are not guaranteed and may be affected by:

• Weather conditions

• Carrier delays

• Rural delivery routes

• Supplier inventory delays

• Seasonal demand

• High-volume periods

• Holidays

We are not responsible for delays caused by shipping carriers, weather events, supplier disruptions, or circumstances outside our control.

7. Large Feed Orders and Bulk Deliveries

Bulk feed orders, pallet orders, livestock feed deliveries, and large farm supply orders may require additional preparation time.

Customers placing large or commercial orders are encouraged to contact us in advance to confirm:

• Product availability

• Delivery timelines

• Bulk pricing

• Access requirements

• Delivery scheduling

Additional handling or delivery fees may apply for oversized orders.

8. Product Availability

We make every effort to keep products in stock, including:

• Poultry feed

• Horse feed

• Cattle feed

• Livestock feed

• Goat and sheep feed

• Pet food

• Bedding products

• Farm supplies

• Wild bird seed

However, some products may occasionally become unavailable due to supplier shortages or seasonal demand.

If an item becomes unavailable after an order is placed, we may contact you to offer:

• A substitute product

• A delayed shipment or delivery

• Partial shipment

• Store credit

• Refund for unavailable items

We will not substitute products without customer approval when the change affects feed type, animal species, brand, formula, or pricing.

9. Shipping Charges

Shipping and delivery fees are calculated based on:

• Order weight

• Product size

• Delivery location

• Shipping method

• Carrier rates

• Rural delivery areas

• Bulk order requirements

Shipping fees will be displayed during checkout when applicable.

Additional charges may apply for:

• Oversized products

• Pallet shipments

• Remote areas

• Re-delivery attempts

• Special handling requirements

10. Damaged or Missing Orders

If your order arrives damaged, incomplete, or incorrect, please contact us within 48 hours of receiving the order.

Please include:

• Your order number

• Photos of the packaging and products

• Description of the issue

• Contact information

We will review the issue and work toward an appropriate resolution, which may include replacement, exchange, store credit, or refund where applicable.

11. Incorrect Shipping Information

Customers are responsible for providing accurate shipping and delivery information.

If an order is delayed, returned, or undeliverable because of incorrect address details, missing contact information, or customer-related delivery issues, additional shipping or delivery charges may apply.

12. Weather and Seasonal Delays

As a farm feed and supply business serving Ontario customers, shipping and delivery schedules may occasionally be affected by:

• Snowstorms

• Heavy rain

• Ice conditions

• Road closures

• Rural access conditions

• Supplier delays

• Seasonal demand spikes

Customer safety and product protection remain our priority during severe weather conditions.

13. Contact Us About Shipping

If you have questions about shipping, delivery, bulk feed orders, pickup scheduling, or product availability, please contact us:

Chatham Farm Feed & Supplies
9178 Talbot Trail
Blenheim, ON N0P 1A0
Canada

Email: chathamfarmfeedsupply@gmail.com
Phone: +1 226-774-0933

14. Our Commitment to Customers

At Chatham Farm Feed & Supplies, we understand that farmers, livestock owners, and pet owners depend on timely access to quality feed and supplies.

Our goal is to provide reliable service, accurate order preparation, and dependable local delivery for customers in Blenheim, Chatham-Kent, Ontario, and across Canada.

We appreciate your support and patience as we carefully prepare and deliver every order.