Privacy Policy –
Chatham Farm Feed & Supplies

At Chatham Farm Feed & Supplies, we respect your privacy and value the trust you place in us when you visit our website, shop online, contact our team, subscribe to updates, or place an order for pickup or delivery.

We are a farm feed and animal supply store located in Blenheim, Ontario, proudly serving customers in Chatham-Kent, surrounding Ontario communities, and across Canada. Whether you are ordering livestock feed, poultry feed, horse feed, cattle feed, pet food, bedding, wild bird seed, or farm supplies, we collect only the information needed to serve you properly, process your order, arrange pickup or delivery, and provide customer support.

This Privacy Policy explains how we collect, use, share, store, and protect your personal information when you use www.chathamfarmfeedsupply.com.

​

1. Who We Are

Business Name: Chatham Farm Feed & Supplies
Website: www.chathamfarmfeedsupply.com
Store Address: 9178 Talbot Trail, Blenheim, ON N0P 1A0, Canada
Email: chathamfarmfeedsupply@gmail.com
Phone: +1 226-774-0933

Chatham Farm Feed & Supplies provides farm feed, livestock feed, pet supplies, animal nutrition products, and local delivery services for customers in Blenheim, Chatham-Kent, and nearby Ontario areas.

​

2. Information We Collect

We may collect personal information when you visit our website, create an account, place an order, contact us, submit a form, subscribe to marketing, or communicate with our team.

The information we may collect includes:

Contact information
This may include your name, email address, phone number, billing address, delivery address, farm address, or pickup details.

Order information
This may include the products you purchase, order history, delivery instructions, pickup preferences, payment confirmation, refund or return details, and customer support requests.

Account information
If you create an account on our website, we may collect login details, saved addresses, order history, and preferences connected to your account.

Payment information
Payments are processed through secure third-party payment providers. We do not intentionally store full credit card numbers on our own website systems.

Communication information
If you contact us by phone, email, form, social media, or website chat, we may keep a record of your message so we can respond and provide support.

Marketing preferences
If you subscribe to our mailing list or agree to receive promotions, we may collect your email address and communication preferences.

Website and device information
When you visit our website, cookies and similar technologies may collect information such as your IP address, browser type, device type, pages visited, time spent on the site, referral source, and general location information.

 

3. How We Collect Information

We collect information in the following ways:

• When you place an order through our Wix website

• When you create or log in to a customer account

• When you complete a contact form or inquiry form

• When you subscribe to our newsletter or promotional emails

• When you call, email, message, or visit our store

• When you request pickup, local delivery, shipping, returns, or refunds

• Through cookies, analytics tools, payment tools, and website security tools

• From third-party service providers that help us operate our website and fulfill orders

 

4. How We Use Your Information

We use personal information to operate our business and serve our customers. This includes:

• Processing online orders for farm feed, livestock feed, pet food, bedding, and supplies

• Confirming product availability, pickup times, delivery areas, and delivery instructions

• Arranging local feed delivery in Blenheim, Chatham-Kent, and surrounding Ontario areas

• Processing payments, refunds, returns, and order updates

• Responding to customer questions and support requests

• Sending order confirmations, delivery updates, and service messages

• Helping customers choose the right feed or animal supply products

• Managing customer accounts and saved order details

• Improving our website, products, services, and customer experience

• Sending promotions, offers, newsletters, or updates when you have provided consent

• Protecting our website, customers, and business against fraud, misuse, and security risks

• Meeting legal, tax, accounting, and regulatory obligations

We do not collect more personal information than we reasonably need for these purposes.

 

5. Local Delivery, Pickup, and Farm Order Information

Because many of our customers order heavy feed bags, livestock feed, poultry feed, bedding, and farm supplies, we may use your address, phone number, delivery instructions, and order details to confirm whether your location is eligible for local delivery.

This helps us provide accurate service for customers in Blenheim, Chatham-Kent, and surrounding Ontario communities.

For delivery orders, please provide accurate address details, phone numbers, gate instructions, barn-door delivery notes, or special access instructions so we can complete your order safely and efficiently.

 

6. Marketing Emails and Promotions

If you subscribe to our newsletter, join a promotion, request updates, or agree to receive marketing, we may send you emails about:

• Feed and supply offers

• Livestock feed discounts

• New products

• Seasonal farm supplies

• Poultry, horse, cattle, goat, sheep, rabbit, dog, cat, and wild bird products

• Local delivery updates

• Store news and customer support information

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us directly.

Even if you unsubscribe from marketing, we may still send necessary transactional messages, such as order confirmations, pickup details, delivery updates, refund notices, or customer service replies.

 

7. Cookies and Website Tracking

Our website may use cookies and similar technologies to help the site work properly, improve performance, understand visitor activity, support online shopping, remember preferences, and improve the customer experience.

Cookies may be used for:

• Shopping cart and checkout functions

• Account login and security

• Website analytics

• Form submissions

• Remembering preferences

• Improving page performance

• Marketing or advertising, if enabled

You can manage cookies through your browser settings. Depending on your location and the tools enabled on our Wix website, you may also see a cookie banner or privacy settings that allow you to manage certain cookie preferences.

Please note that blocking some cookies may affect how the website, shopping cart, checkout, or account features work.

 

8. How We Share Information

We do not sell your personal information.

We may share information only when necessary to operate our business, complete your order, provide services, or meet legal requirements. This may include sharing information with:

Website and eCommerce providers
We use Wix and related website tools to operate our online store, website forms, customer accounts, checkout, and website features.

Payment processors
Payment providers help securely process credit card, PayPal, and other accepted payment methods.

Delivery and shipping partners
Delivery information may be shared with local delivery staff, couriers, or shipping providers when needed to complete your order.

Marketing and email tools
If you subscribe to updates, email marketing tools may help us send newsletters, offers, and store updates.

Analytics and website tools
Analytics tools may help us understand how visitors use our website so we can improve our content, shopping experience, and product pages.

Professional and legal advisors
We may share information with accountants, legal advisors, insurers, or business service providers when required for business operations.

Government, legal, or regulatory authorities
We may disclose information if required by law, court order, regulation, or to protect our rights, customers, website, or business.

 

9. Third-Party Links

Our website may include links to third-party websites, social media pages, payment services, supplier websites, review platforms, or delivery services.

We are not responsible for the privacy practices, content, or security of third-party websites. Please review their privacy policies before providing personal information.

 

10. How We Protect Personal Information

We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

These safeguards may include secure website tools, password-protected systems, restricted access, payment security tools, and trusted third-party providers.

No website, online store, email system, or internet transmission can be guaranteed 100% secure. Please contact us immediately if you believe your information has been used without permission.

​

11. How Long We Keep Information

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Completing orders

• Providing customer support

• Managing accounts

• Handling refunds, returns, or disputes

• Meeting tax, accounting, legal, and business record requirements

• Maintaining website security

• Honouring marketing preferences and unsubscribe requests

When information is no longer needed, we will delete, anonymize, or securely store it according to our business and legal requirements.

 

12. Your Privacy Choices and Rights

Subject to applicable laws, you may request to:

• Access the personal information we hold about you

• Correct inaccurate or outdated information

• Withdraw consent for certain uses of your information

• Unsubscribe from marketing emails

• Request deletion of certain personal information

• Ask questions about how your information is collected, used, or shared

Some information may need to be kept for legal, tax, order, security, fraud prevention, or business record purposes.

To make a privacy request, contact us using the information below.

 

13. Children’s Privacy

Our website and products are intended for customers purchasing farm feed, livestock feed, pet supplies, and related animal care products.

We do not knowingly collect personal information from children. If you believe a child has provided personal information to us without permission from a parent or guardian, please contact us so we can review and delete the information if appropriate.

 

14. Cross-Border Processing

Some of our website, payment, analytics, marketing, or service providers may process or store information outside Ontario or outside Canada.

When information is processed outside your province or country, it may be subject to the laws of that location. We use service providers that are expected to protect personal information according to appropriate privacy and security standards.

 

15. Accuracy of Customer Information

Please keep your contact, billing, pickup, and delivery information accurate and up to date.

Accurate information helps us process orders, confirm product availability, contact you about delivery, and avoid delays with farm feed, livestock feed, pet food, and supply orders.

 

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, privacy practices, legal requirements, or business operations.

When we update this page, we will revise the “Last Updated” date at the top of the policy.

Your continued use of our website after updates means you accept the revised Privacy Policy.

 

17. Contact Us About Privacy

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

Chatham Farm Feed & Supplies
9178 Talbot Trail
Blenheim, ON N0P 1A0
Canada

Email: chathamfarmfeedsupply@gmail.com
Phone: +1 226-774-0933

 

18. Our Privacy Promise to Local Customers

At Chatham Farm Feed & Supplies, we know our customers depend on reliable service, accurate orders, and trusted products for their animals and farms.

When you shop with us online or in person, we use your information responsibly to help you get the right feed, supplies, pickup support, and local delivery service. Our goal is to make ordering farm feed and animal supplies easier, safer, and more convenient for customers in Blenheim, Chatham-Kent, Ontario, and across Canada.