Refund Policy
Chatham Farm Feed & Supplies

At Chatham Farm Feed & Supplies, customer satisfaction is important to us. We want every customer to feel confident when ordering livestock feed, poultry feed, horse feed, cattle feed, pet food, bedding, farm supplies, and animal care products from our store in Blenheim, Ontario.

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We proudly serve customers in Chatham-Kent, Blenheim, surrounding Ontario communities, and across Canada through online orders, local pickup, local delivery, and shipping options where available.

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This Refund Policy explains how returns, exchanges, refunds, damaged items, order issues, pickup orders, delivery orders, and shipped orders are handled.

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1. General Return Policy

We accept returns on eligible products that are:

• Unopened

• Unused

• In original packaging

• In clean, resaleable condition

• Returned with proof of purchase

• Returned within 7 days of purchase or delivery

To request a return, please contact us before bringing or sending any product back. This helps us confirm whether the item is eligible and allows us to guide you through the next steps.

 

2. Feed, Bedding, and Animal Nutrition Products

For safety, freshness, and quality control, feed and animal nutrition products must be handled carefully once they leave our store.

Eligible unopened items may include:

• Livestock feed

• Poultry feed

• Horse feed

• Cattle feed

• Goat feed

• Sheep feed

• Rabbit feed

• Wild bird seed

• Pet food

• Bedding products

• Farm and animal care supplies

Unopened feed bags may be returned within 7 days with a valid receipt or order confirmation, provided the product is still in original condition.

 

3. Opened or Used Products

For hygiene, safety, and feed quality reasons, we cannot accept returns on:

• Opened feed bags

• Used pet products

• Used farm supplies

• Opened bedding products

• Products that have been exposed to moisture, pests, odours, heat, dirt, or contamination

• Products that are no longer in original packaging

• Items damaged after pickup, delivery, or customer handling

Once feed, bedding, or animal products are opened or used, we cannot verify storage conditions or product integrity. This policy helps protect animals, farms, pets, and other customers.

 

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Please include:

• Your name

• Order number or receipt

• Phone number or email address

• Photos of the damaged or incorrect product

• Photos of packaging, labels, and delivery condition if available

• A short description of the issue

If the issue is confirmed, we may offer a replacement, exchange, store credit, or refund depending on the situation, product condition, and availability.

Please report damaged, defective, or incorrect items within 48 hours of pickup, delivery, or receiving the order so we can review the issue quickly.

 

5. Non-Returnable Items

Some items cannot be returned or refunded unless they are defective or we made an error with your order.

Non-returnable items may include:

• Opened feed or food products

• Used pet bowls, feeders, waterers, or animal accessories

• Opened bedding

• Clearance or final sale items

• Special order items

• Custom or bulk orders

• Products damaged by improper storage or handling after purchase

• Products exposed to moisture, pests, contamination, odours, or extreme temperatures

• Gift cards, if offered

If you are unsure whether an item is eligible for return, please contact us before purchasing or before opening the product.

 

6. Special Orders and Bulk Orders

Special orders, supplier orders, large feed orders, pallet orders, custom orders, and bulk orders may not be eligible for cancellation, return, or refund once the order has been confirmed, prepared, picked up, delivered, or shipped.

Because these orders may be purchased or prepared specifically for a customer, all special and bulk order requests are reviewed case by case.

If you need to change or cancel a special order, contact us immediately. We will do our best to help, but changes are not guaranteed once the order is being processed.

 

7. Local Pickup Orders

Customers may pick up eligible orders from:

Chatham Farm Feed & Supplies
9178 Talbot Trail
Blenheim, ON N0P 1A0
Canada

Please inspect your order at pickup whenever possible. If you notice a missing, incorrect, or damaged item, let us know right away so we can correct the issue.

Once a pickup order has been accepted and removed from our store, returns are subject to this Refund Policy.

 

8. Local Delivery Orders

We offer local delivery options for feed, bedding, pet supplies, and farm supplies depending on location, order size, product availability, and delivery schedule.

For delivery orders, please make sure your delivery address, phone number, gate instructions, barn-door instructions, and access details are accurate.

If a delivery cannot be completed because of incorrect information, unsafe access, unavailable receiving location, locked gates, animals blocking access, or customer-related delivery issues, additional delivery fees may apply.

Delivery fees are generally non-refundable unless the issue was caused by our error.

 

9. Shipped Orders

For orders shipped outside our local delivery area, shipping times and carrier handling may vary.

If a shipped order arrives damaged, please keep the product, packaging, shipping label, and photos. This helps us review the issue and, when applicable, submit a claim with the carrier or supplier.

Shipping charges are generally non-refundable unless we made an error with the order or the issue qualifies for a refund after review.

Customers may be responsible for return shipping costs unless the product was defective, damaged, or incorrect due to our error.

 

10. Refund Method

Approved refunds are usually issued to the original payment method used at checkout.

Depending on your bank, card provider, payment processor, or financial institution, refunds may take several business days to appear in your account after they are processed.

If a refund to the original payment method is not available, we may offer store credit or another suitable resolution.

 

11. Exchanges and Store Credit

In some cases, we may offer an exchange or store credit instead of a refund.

This may apply when:

• The item is eligible for return

• The product is unopened and unused

• The product is in original condition

• A replacement product is available

• The issue is reported within the required timeframe

Our goal is to provide fair, practical solutions for our customers while protecting product quality and animal safety.

 

12. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Orders may be cancelled if they have not yet been processed, prepared, picked up, delivered, shipped, or specially ordered from a supplier.

Once an order has been processed, delivered, shipped, or prepared for pickup, cancellation may not be available.

Special orders, bulk orders, and supplier orders may not be cancellable once confirmed.

 

13. Product Availability and Substitutions

We work hard to keep products available, but feed, bedding, pet supplies, and farm products may occasionally be out of stock or delayed by suppliers.

If an item becomes unavailable after you place an order, we may contact you to offer:

• A replacement product

• A substitute product

• A delayed pickup or delivery date

• Store credit

• A refund for the unavailable item

We will not substitute a product without confirming when the substitution may affect feed type, animal species, size, brand, formula, or price.

 

14. Proper Product Storage After Purchase

Customers are responsible for storing feed, bedding, pet food, and farm products properly after pickup or delivery.

To protect product quality, we recommend storing feed and bedding in a clean, dry, covered, pest-free area away from moisture, heat, freezing conditions, and contamination.

We are not responsible for product damage, spoilage, pests, moisture exposure, or quality issues caused by improper storage after the product has been picked up, delivered, or received.

 

15. Manufacturer or Supplier Issues

Some products may be covered by a manufacturer, brand, or supplier warranty or quality guarantee.

If a product concern appears to be related to manufacturing, packaging, or supplier quality, we may ask for photos, lot numbers, packaging details, and product labels so we can review the issue with the supplier.

Supplier or manufacturer decisions may affect whether a refund, replacement, or credit is available.

 

16. How to Start a Return or Refund Request

To request a return, exchange, refund, or order review, please contact us before returning any product.

Email: chathamfarmfeedsupply@gmail.com
Phone: +1 226-774-0933
Store Address: 9178 Talbot Trail, Blenheim, ON N0P 1A0, Canada

Please include:

• Your full name

• Order number or receipt

• Product name

• Date of purchase

• Reason for return or refund request

• Photos, if the item is damaged, defective, or incorrect

• Whether the order was picked up, delivered, or shipped

Unauthorized returns may not be accepted.

 

17. Our Commitment to Customers

At Chatham Farm Feed & Supplies, we stand behind the quality of the products we carry, including trusted livestock feed, pet food, bedding, and farm supply brands.

We understand that farmers, animal owners, and pet owners depend on reliable feed and supplies. Our refund and return process is designed to be fair, clear, and practical while protecting product quality, animal safety, and customer confidence.

Thank you for choosing Chatham Farm Feed & Supplies for farm feed, livestock nutrition, pet supplies, and local feed delivery in Blenheim, Chatham-Kent, Ontario, and across Canada.